ClickCease Warranty and Return Policy - Minimizer

LIMITED WARRANTY AND LIMITATION OF REMEDIES.

 

  1. GENERAL TERMS.

A.1      For products, components or product categories identified in Section 2 below only, Minimizer LLC. warrants that such specifically identified products, components, or product categories will be free from defects in materials and workmanship at the time of delivery and for the applicable warranty periods stated in Section 2 for each product, component or category. All warranties are subject to the “Warranty Conditions and Limitations” described in Section 3 and to any additional conditions or limitations listed in Section 2 for each product, component or category. The warranties stated herein are in lieu of all other warranties, obligations or liabilities on the part of Minimizer LLC.. Minimizer LLC. does not authorize any other person or party to: (i) act on its behalf in connection with any warranty claim or warranty work (except pursuant to a written authorization signed by Minimizer LLC. authorized representative), (ii) modify or expand Minimizer LLC. product-specific warranty(ies), or (iii) assume any warranty obligation or liability on behalf of Minimizer LLC. concerning its products.

 

A.2      Minimizer LLC. MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, EXCEPT AS ARE SPECIFICALLY SET FORTH IN THIS DOCUMENT.  Minimizer LLC. MAKES NO IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND Minimizer LLC. SPECIFICALLY DISCLAIMS ALL SUCH WARRANTIES.  IN NO EVENT WILL Minimizer LLC. BE LIABLE FOR AN AMOUNT IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT(S) FOR ANY LOSS OR DAMAGE, WHETHER DIRECT OR IN-DIRECT, INCIDENTAL, CONSEQUENTIAL, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR PUNITIVE DAMAGES ARISING OUT OF THE ALLEGED FAILURE OF OR DEFECT IN Minimizer LLC. PRODUCT.

 

A.3      You must return any product for which a defect is claimed to Minimizer LLC. in accordance with Minimizer LLC. then-current policies. Contact Minimizer LLC. at its customer service number: 800-248-3855 or visit https://minimizer.staging.wpengine.com for further instructions. If Minimizer LLC. determines that that product failure has occurred within the applicable warranty period and is a result of a defect in materials or workmanship, a corrective action will be assigned and a Customer Service Representative will contact you regarding the warranty fulfillment process.  Minimizer LLC. reserves the right, at its sole option, to satisfy its warranty obligations by repairing the product at Minimizer LLC. expense, replacing the product, tendering the product to the original manufacturer or component manufacturer for the fulfillment of an applicable warranty, refunding the purchase price, or some combination of these.

 

  1. PRODUCT SPECIFIC TERMS.

The following terms modify Minimizer LLC. general terms stated above in Section 1 for each specific product, component, or category listed in this Section 2. Please read this Section carefully and familiarize yourself with the specific warranty terms for the products you have purchased.

A          Standard Polymer Fender Products.

A.1      Minimizer LLC. warrants that polyethylene components will be free from defects in material and workmanship, including being free from rust and corrosion for the useful life of the product; and

A.2      The standard primary colors described in the catalogue, and on the website, will be free from color shifts, and the paint film used on standard fender products will be free from defects in material and workmanship including peeling, chipping and fading for three (3) years following the date of purchase, subject to the exclusions below:

 

A.2.1   The warranty is void if the paint itself is defective.

 

A.2.2     Minimizer LLC. does not warrant that specialty products, special or custom colors will be free from color shifts.

 

A.2.3     The warranty does not apply to films altered by outside forces, including but not limited to contact with trailers, other debris, or simple accidents.

 

A.3      Minimizer LLC. warrants that Minimizer™ Fender products will be free from stress cracks, dents and tears under normal operating conditions for the useful life of the product.

 

A.4      Any Minimizer™ Fender product not mounted with Minimizer™ mounting hardware will void all warranties. Attachment of a mud flap, regardless of whether they are DOT regulated, directly to the bottom of a light box fender will void any and all warranties. Minimizer LLC. will not be held responsible for damages caused by mud flaps or mud flap installation.

 

A.5      Minimizer™ molded tail light sections, provided with some fender products, are water resistant but are not WATERPROOF.

 

 B         Specialty Fender Products.

B.1      Specialty Fender Products have the same warranty and limitations as Standard Fender Products, except as noted in Section A.2.2 the warranty against color shifts does not apply to Specialty Fender Products.

 

 C         Mud Flaps.

C.1      All Minimizer™ brand mud flaps are warranted for one (1) year from date of purchase against breakage, curling, and separation under normal operating conditions within the recommended service temperature.

 

 

 D         Tool Boxes.

D.1      Minimizer LLC. warrants that all of the polyethylene components of Minimizer™ toolboxes will be free from defects in materials and workmanship for the useful life of the product.

 

D.2      Minimizer LLC. warrants the polyethylene will be free from rust and the useful life of the product of the Minimizer™ Tool Box.

 

D.3      Minimizer LLC. warrants that all hardware, fasteners, handles, and other mechanical components will be free from defects in materials and workmanship for a period of one (1) year from date of purchase of the Minimizer™ Tool Box.

 

 E         Mounting Hardware.

E.1      Minimizer LLC. warrants that all mounting hardware will be free from defects in materials and workmanship for the useful life of the product.

 

 F          Seats – Limited Lifetime Warranty.

F.1       Certain Mechanical Components. Minimizer LLC. warrants that the suspension system, controls, heating element, cooling components, and revitalizing components of Minimizer™ seats will be free from defects in materials and workmanship at the time of delivery and for the useful life of the product, subject to the Warranty Conditions and subject to the additional limitations stated below.

 

F.2       Seams and Other Components. For all other components, Minimizer LLC. warrants that the products will be free from defects in materials and workmanship at the time of delivery and for a period of (1) one year.

 

 G         Slick Plate.

G.1      Minimizer LLC. warrants that polyethylene components will be free from defects in material and workmanship, including being free from rust and corrosion at the time of delivery and for a period of (5) five years.

 

G.2      Any Slick Plate product not mounted with SlickPlate mounting hardware will void all warranties

 

 H          Floor Mats.

H.1      Minimizer LLC. warrants that polymer components will be free from defects in material and workmanship, including being free from rust, curling, and corrosion for the useful life of the product.

 

 I         Maintenance Line Products.

I.1      Minimizer LLC. warrants that polyethylene components will be free from defects in material and workmanship, including being free from rust and corrosion for the useful life of the product.

 

 J          FastFlap.

J.1      Minimizer LLC. warrants the FastFlap product will be free from defects in material and workmanship for the useful life of the product.

 K         Slick Disk.

K.1      Minimizer LLC. warrants that polyemere components will be free from defects in material and workmanship, including being free from rust and corrosion at the time of delivery and for a period of (5) five years.

 

 

  1.  WARRANTY CONDITIONS AND LIMITATIONS.   The following limitations and conditions (the “Warranty Conditions”) apply to all Minimizer LLC. warranties including each product, component or category specific warranty contained in Section 2:

A.1      No warranties shall apply if Minimizer LLC. determines that the final product configuration or installation at any time exceeded Minimizer LLC. recommended structural limits, weight or length restrictions, guidelines, or instructions for use, as published by Minimizer LLC. at the time of purchase.

A.2      No warranties shall apply to any products that were installed in contravention of Minimizer LLC. installation guidelines or instructions listed at the time of installation, including, but not limited to, use of any unauthorized hardware, tools, fasteners, supplies or installation methods.

A.3      No warranties shall apply if Minimizer LLC. determines that the applicable product or component was used on a vehicle manufactured outside of accepted manufacturing practices.

A.4      No warranties shall apply if Minimizer LLC. determines that the applicable product or component was damaged as a result of occurrences outside of ordinary operating conditions, or as a result of an accident or collision not caused by the product, or was intentionally damaged by any person.

A.5      All warranties apply only to the original owner of the product and are not transferable or assignable to any subsequent owner or user.  You must retain a copy of the original product invoice to claim and validate your warranty.

A.6      All warranties apply only to the single, original vehicle installation of the product. Any removal of a product from its original vehicle or reinstallation of any kind voids all warranties.

OUR FAMILY’S WARRANTY

Now that the legal guys have had their say, here’s what we say:

We’re human, we know that sometimes, “THINGS” happen. With our extensive background in poly materials and the trucking industry, we understand the physical properties of the materials we use and we know that our poly just doesn’t “break” or “crack” under normal use unless the unforeseeable happens. If so – we have probably done it ourselves, or have tested our material to the utmost extremes and have seen it before. Be sure to check out our videos at https://www.minimizer.com or www.youtube.com or ask a Minimizer sales rep. for one.

We’ve engineered our products’ to last longer than the life of your truck. We’re a family company, we do care about the products we produce on a daily basis.

So there is an inherent respect for you, our customer, who makes their living using the vehicles and equipment our products serve to protect. So don’t tell us you were “driving along” when your bracket broke or bent back and your wheel is now rubbing the fender. We are drivers and were founded by a driver, too. We’ve been around the block a few times. If you dumped your truck into a monster pothole, dropped a trailer, got hit by a reckless vehicle operator or backed over your flap and pulled the fenders off we sympathize with you and will try to help you out, as we’ve done or seen all those things. We want you to keep running our products. So in the event of unlucky stuff happening, please refer to our Stuff Happens (SH) policy below.

SH POLICY

We will offer to replace the part in question or sell replacement parts at a significant discount to our customers who forget that our products are not at all times “invincible”. We extend this to original owners only. If you bought it at an authorized Minimizer dealer, please see them for details. We will require a digital photo of the damage or the original part back. We promise to make it right for you. We do not want an “Accident” to leave a bad taste in your mouth regarding Minimizer Products. Always remember we have been in the trucking industry for 30 years and have seen it all. Nothing is unexpected with us.

MERCHANDISE RETURN POLICY

Minimizer LLC. wants you to be happy with any purchase that you make from us; therefore we offer only high quality merchandise that we feel is superior in materials and craftsmanship.  If you are unhappy with your purchase feel free to contact us and we will be happy to make it right.

We’d like to help you resolve a purchase problem as quickly and easily as possible provided you meet the terms and conditions listed below. Please note that NOT ALL items are covered by our RMA Policy. You may return your purchased products within 15 days of the invoice date. After 15 days, No merchandise can be returned unless defective or within the terms of the manufactures warranty. Anything returned without an RMA number on the outside of the package will be refused and sent back to the company.

Stock Return & Adjustment Policy

  1. All returns will be reviewed with HBB to determine product and quantities that can be
    returned. Providing original invoices or PO#’s for returning product will be helpful in
    expediting the request.
  2. Product must have been purchased within the preceding 12 month time period
  3. HBB will make every effort to help our customers sell the product on the return list prior
    to approval being issued

    1. This includes:
      1. Creating sales flyers
      2. Email/Geo targeting campaigns
  4. No return on rubber bushings, obsolete product, or any customer specified custom
    products
  5. Returns can be authorized for complete kits. No returns on partial kits.
  6. Product that needs to be updated to sellable condition will be subject to other charges
    to be subtracted from the full credit value or deemed ineligible for credit.
  7. Product Return Authorization Guidelines:
    1. Required to have a RMA# issued by HBB
    2. Customer is responsible for return freight charges (includes duty & brokerage
      charges if any). Proper packing and preparation for the shipment should be
      taken to ensure no damage occurs during transit. There will be no credit issued
      on items damaged while in customer’s possession or during transport.
    3. Credit amount will be Issued at the last purchased price
    4. Product must be in sellable condition to receive credit
      1. Product not in sellable condition will be returned to customer freight
        collect or disposed of by HBB at customers discretion
    5. Assessed a 20% restocking fee
      1. Or a 1.5x offsetting order can be placed to avoid a restocking fee

REQUESTING AN RMA# You may choose to use our  RMA form for requesting a product return online through our web site’s RMA form:

Request an RMA Here

Anything returned without an RMA number on the outside of the package will be refused and sent back to the company.

After receiving your RMA Number, place your RMA# sheet in a clear visible spot and write your RMA number legibly on the return label and the outside of the box and return the entire package to:

2701 18th St. SW
P.O. Box 740
Owatonna, MN 55060

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